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All Holiday Orders placed on 11/22/2023 after 3:PM EST and orders placed on Thanksgiving Day will be processed on Friday 11/25/2023.
Thank you for understanding.
Southern Pumpkin Roll Team
WE DO NOT ACCEPT RETURNS ON ANY PRODUCT THAT HAS BEEN OPEN UNLESS DAMAGED IN SHIPPING
Thank you so much for purchasing from Southern Pumpkin Rolls. We strive to ensure every single customer of ours has an experience they intend to rave about with their friends and family. Part of that commitment is working with you, our customer, to make sure you get the products you ordered, arriving in excellent condition to your door. In the event that we fall short in one link of that chain, please contact us at your earliest convenience at sean@southernpumpkinrolls.com within 5 days of receiving your order.
Since the shipping of our products is inherently time sensitive, we do not accept returns on items that have been opened, eaten or tampered with. The only exception to this is if the your order was damaged by any third party vendor or carrier. If you received a product that did not live up to our standards, our customer service representatives will work with you to create a fair outcome. This will require photos of the product for our internal records, but we will begin the process of review and/or refund as soon as you contact us.
On average our representatives are able to reply within 24 hours, with a complete resolution achieved within a week, but we guarantee that the process will take no longer than two weeks. The options for resolution include but aren't limited to a replacement shipment, store credit to be used on any new products or a refund of the original purchase.
